Shipping & Returns
Ready to make your order with MSNL? - Great, here is all the information you'll need to know on how we get your precious cargo direct to your door.
We offer three main levels of shipping service:
Standard Shipping - £4.95 - Our basic level of packaging and delivery. Seeds are packed in a crush proof container inside a normal plain envelope. These are not sent with tracking and will not require a signature.
Stealth Shipping - £9.95- Secure and secretive. Stealth delivery is more discreet/stealthy than the standard method. Stealth shipping uses a variety of methods where the seeds are shipped hidden in discreetly in some unrelated items. This requires extra processing time and costs, hence the extra fee. Stelath pacakages are often sent with a tracking code (though not always for lower value orders) which will be available in your account area after you have completed the order and it has been dispatched.
Guaranteed Stealth Shipping - £15.95 - This is sent using the same secretive packaging techniques, hidden in something completely unrelated. The level of shipping is exactly what it says - guaranteed! All orders are sent with a tracking code for added reassurance. Our tracking systems mean that your package may require a signature when it arrives. In most countries this is not essential so if you want the security of guaranteed shipping but not to sign for it, just add a note in the comments box when checking out to let us know. If for any reason items sent with guaranteed shipping do not show as delivered within the 25 working day timescale these will be re-sent at no cost. Please note that this will not apply if the shipping information supplied by you when you ordered was incorrect.
We offer free or heavily discounted shipping on larger orders to save you money. If you are in the UK all you need to do is spend more that £55 (excluding postage) and your order will be sent to you completely free of charge. For the rest of the world we offer a stepped discount system that gives you free postage based on how much you spend:
Spend over £55 and standard shipping is free, plus Stealth and Guaranteed Stealth options are cheaper: just £4.95 for Stealth and £10.95 for Guaranteed Stealth.
Spend over £100 and stealth shipping is free, and Guaranteed Stealth is just £10.95.
Spend over £150 and Stealth shipping is free, with Guaranteed Stealth just £4.95 extra.
Spend over £250 and all shipping is completely free.
How long will it take to get to me?
All orders placed before 2pm GMT will be despatched same day (exclusding weekends and public holidays). Orders place after this time will be shipped within 24hours of you placing it (not including Saturday, Sunday or bank holidays).
- If you are in the UK orders are sent First Class tracked or Special Delivery. Items should be delivered within 1-3 days.
- European orders are sent using Royal Mail International mail, Signed for International or International Tracked. Items should be delivered within 15 working days, although 4-7 days is the usual delivery time.
- Outside the EU, items are sent using Royal Mail international mail, Signed for International or International Tracked. Packages sent worldwide can take up to 25 working days, but they usually arrive within 6-12 days.
What type of post do you use?
All items are sent using Royal Mail from the UK. If you are in the UK that is who will deliver it. If you are outside the UK then Royal Mail will pass your package on to your national postal carrier. Unfortunately we cannot offer a courier delivery service such as DHL, UPS or Fedex.
Can I get my order any faster?
Unfortunately as getting your items to you safely without undue attention is our main priority, we cannot offer expedited or overnight shipping.
We send all orders in protective crush proof envelopes and stealth items are sent inside an unrelated product to make them even safer from heavy handed mailmen and prying eyes! If, however, your seeds do not arrive in perfect condition you must contact us within 7 days to let us know. Please keep all the packaging and be aware we will need to see a clear photo of the damaged goods, in their original packaging. Once we have received this information and we agree it was damaged on route we will dispatch your a replacement order the same day, completely free of charge. Please note that our seeds are fresh, hand selected, premium products, but they are still a 100% natural product and as such, if you are fortunate enough to live in an area where it is 100% legal to germinate these we cannot guarantee all items will do so.
We do not offer returns on products under any other circumstance.