To save yourself time, please refer to our comprehensive FAQ section here before contacting us. The majority of questions have been answered in full in that section saving you the time and hassle of emailing. If you cannot find the answer to your query and would like to get in touch please complete the contact form outlining your query. If your question is regarding an existing order, please include the order reference number when completing the form.
TOP QUESTIONS ANSWERED HERE
What is my tracking number
If you have an account please log in and click on the "My Account" link to view all your orders, otherwise use the form below to find your order.
Why is my payment being declined?
The most common reason is because your bank is blocking transactions from overseas companies. This is standard anti fraud practice for many banks and is nothing to be concerned about. You simply need to call your card issuer and ask them to lift any blocks that may be in place for European or Chinese paymnet companies.
Once you have done that and the block is lifted, you will be all set to try again.
I would like to cancel my order?
If you would like to cancel your order, for whatever reason at all, we will happily cancel that for you as long as it has not already been shipped.
If the order has already been shipped we should still be able to cancel an order as long as the package is returned to us UNOPENED and in good condition
I have made a mistake, can i change my order?
Please let us know immediately that you realise you have made an error. If you package has not yet been dispatched we will sort it out for you.
I don't want to have to sign for my package?
If you do not want to have to sign for your items when they arrive please let us know in the contact form opposite. Please be aware that in some locations if a package is sent with tracking it MUST also be signed for.
IMPORTANT - There are certain questions we are prohibited from answering by law, if you ask for information on anything we think will be used to support an illegal activity we WILL NOT answer. This includes any aspects of growing or germination of seeds.
Please note that our customer service team are available 9am - 5pm GMT, Monday to Friday. We aim to reply to all emails within 24 hours, however, please allow a maximum of 72 hours to receive a response if contacting outside of our office hours.