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Contact Us

What is my tracking number?

If you have an account please log in and click on the "My Account" link to view all your orders, otherwise use the form below to find your order.

If you have a question please fill out the contact form and our customer service team will get back to you within 24 hours, please bare in mind that office opening hours are Mon - Fri 9am - 5pm GMT. Any emails received outside of these hours will be answered the following working day

To save yourself time, please refer to our comprehensive FAQ section here before contacting us. The majority of questions have been answered in full in that section saving you the time and hassle of emailing. If you cannot find the answer to your query and would like to get in touch please complete the contact form outlining your query. If your question is regarding an existing order, please include the order reference number when completing the form. 


  • Why is my payment being declined?
  • I would like to cancel my order?
  • I have made a mistake, can i change my order?
  • I don't want to have to sign for my package?

IMPORTANT - There are certain questions we are prohibited from answering by law, if you ask for information on anything we think will be used to support an illegal activity we WILL NOT answer. This includes any aspects of growing or germination of seeds. 

Still need help? Either email us directly through the contact form here, of give us a call on 02037332498 in the UK or +44(0)7909316916 for international customers. Please note that our customer service team are available 9am - 5pm GMT, Monday to Friday. We aim to reply to all emails within 24 hours, however, please allow a maximum of 72 hours to receive a response if contacting outside of our office hours.

MSNL Registered Office: 27 Old Gloucester St, London, WC1N 3AX, UK