Frequently Asked Questions

Below is a list of frequently asked questions.

Please check if your query is answered here before you contact us as we will not reply to your email if your question has been answered.

Account Queries

  • Do I need to create account to place an order?
  • How do I access my account?
  • I have forgotten my login details – what can I do?
  • Why is my order status showing as pending/on hold?

Order Queries

  • Do I need to do anything to claim my free seeds?
  • Has my order been received, is it being shipped?
  • How do i access my order information?
  • How Many free seeds will i get and what are they?
  • Where is my order?
  • Why haven’t my seeds arrived yet?
  • Will my seeds be labelled?

Shipping Queries

  • Do you ship to my country?
  • Does my order have to come requiring a signature?
  • How long will my order take to arrive?
  • How will my package arrive?
  • What is my tracking code?
  • What is the difference between 'Standard', 'Stealth' and 'Guaranteed Stealth' shipping?

Payment & Billing Queries

  • Do you accept my card type?
  • How will I know if you have received my money order/ cash order?
  • What address do I send my money order or cash payment to?
  • What are my payment options?
  • What will my bank / credit card statement say?
  • Why is my card payment declining?
  • Why is the amount shown on my account/statement different?

General Queries

  • Are you a genuine company that I can trust?
  • How do I... Germinate/Grow/setup etc?
  • How long can I store my seeds?
  • I am looking for a specific strain that you don’t have on your site – can you help?
  • I can't find an answer to my question in the FAQs
  • Why are your seeds so cheap?
  • Why haven’t you responded to my e-mail?
  • Will my seeds germinate/ How many will be female?
  • Your Privacy
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