1. THE ORIGINAL
    SEEDBANK SINCE ‘99
    We believe that the highest quality Marijuana
    should be accessible to everyone.
TRACK YOUR ORDER! Simply enter your Order Number to track your product status!
MSNL FAQ’S
Below is a list of frequently asked questions.
Please check if your query is answered here before you contact us as we will not reply to your email if your question has been answered.

FAQ QUESTIONS

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Account Queries
How do I cancel or change my order?

    We aim to ship all orders within 24 hours of the order being placed and paid for, if you do need to cancel or change your order you can do so providing the order has not already been shipped. Please try to let us know as soon as possible so we can act on this for you before it is shipped.

     

    How do I cancel my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to cancel my order', this will prioritise your email and we will be able to cancel the order before it is package and shipped.
    3. Please explain the reason for cancellation in the comments box.
    4. Once you have done this we will email you back within 24 hours confirming that it has been cancelled and refunded.

     

    How do I change my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to amend my order', this will prioritise your email and we will be able to make any changes to the order before it is package and shipped.
    3. Please explain clearly what you want to change in the comments section and we will do our best to action your request, in some instances such as product changes where the prices are different you may be required to replace the order online.
    4. Once you have done this we will email you back within 24 hours confirming that it has been changed.
     
     
Will my seeds be labelled?

Yes. if you order a named variety of any strain it will come in its own, individually labelled pack. 

All strains will be in separate packs clearly marked with the abbreviation of the strain name; for example:
Big Bud Feminised will be BB-F and Big Bud Regular will be labelled BB. 

In the case of mixed packs (Outdoor mix, Premium Mix, Feminized Mix) these are a random collection of seeds from their relevant categories, mixed in one pack together so each strain is not individually labelled (i.e. they will just be labelled as a mix).

What free seeds have I received?

Free is great and at MSNL we want to reward your loyalty by giving you some of the worlds finest genetics absolutely free! That’s why with every order  you will receive a minimum of 3 free seeds, increasing to 7 free seeds when you spend over £150 GBP exc. shipping (approx $185USD).

 

What strain are my free seeds?

Our free seeds change from month to month so please check your order confirmation that was sent to you via email, this will show what free seeds you have received with your order. 

We do also have a free seeds page that shows the free seeds currently on offer https://www.marijuana-seeds.nl/free-seeds 

 

How many free seeds will I get?

 

All orders = 3 free feminized seeds

Spend over £50 =  3 free feminised seeds + 3 free feminised seeds

Spend over £100 = 3 free feminised seeds + 3 free feminised seeds + 2 additional free seeds 

How do I access my order information?
Login to your account by clicking the "login/register" link in the top right corner of the page. In the account area you can view all recent orders you have made with us in the orders section. This includes your order tracking code where appropriate. Alternatively if you don't have an account your order information will have been sent to you via email after each order is placed. If you do not have this email anymore please drop us a message and we will happily let you know what was in your order.
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Order Queries
How do I cancel or change my order?

    We aim to ship all orders within 24 hours of the order being placed and paid for, if you do need to cancel or change your order you can do so providing the order has not already been shipped. Please try to let us know as soon as possible so we can act on this for you before it is shipped.

     

    How do I cancel my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to cancel my order', this will prioritise your email and we will be able to cancel the order before it is package and shipped.
    3. Please explain the reason for cancellation in the comments box.
    4. Once you have done this we will email you back within 24 hours confirming that it has been cancelled and refunded.

     

    How do I change my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to amend my order', this will prioritise your email and we will be able to make any changes to the order before it is package and shipped.
    3. Please explain clearly what you want to change in the comments section and we will do our best to action your request, in some instances such as product changes where the prices are different you may be required to replace the order online.
    4. Once you have done this we will email you back within 24 hours confirming that it has been changed.
     
     
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Shipping Queries
How long will my order take to get to me?

We aim to ship all orders within 24 hours of being placed (excluding weekends and bank holidays).

  • If you are in the UK orders are sent First Class signed for or Special Delivery. Items should be delivered within 1-3 days.
  • European orders are sent using Royal Mail International mail, Signed for International or International Tracked. Items should be delivered within 15 working days, although 4-7 days is the usual delivery time.
  • Outside the EU, items are sent using Royal Mail international mail, Signed for International or International Tracked. Packages sent worldwide can take up to 25 working days, but they usually arrive within 6-12 days.

The vast majority (but not all) orders are sent with tracking so you can follow your orders progress to your door. You can find your tracking code in your shipping email or in your account section under the "orders" section.

How much will delivery cost?

We offer three different levels of shipping; Standard, Stealth and Guaranteed Stealth.

Each of these has a different cost and  comes with different levels of packaging and shipping/tracking. 

Depending on how much you order and the cost of the shipping comes down and is free once you spend over a certain amount. If you are in the UK  all you need to do is spend more that £55 (excluding postage) and your order will be sent to you completely free of charge. For the rest of the world we offer a stepped discount system that gives you free postage based on how much you spend:

  • Spend over £55 and standard shipping is free, plus Stealth and Guaranteed Stealth options are cheaper: just £4.95 for Stealth and £10.95 for Guaranteed Stealth.

  • Spend over £100 and stealth shipping is free, and Guaranteed Stealth is just £10.95.

  • Spend over £150 and Stealth shipping is free, with Guaranteed Stealth just £4.95 extra.

  • Spend over £250 and all shipping is completely free.

What is the difference in the shipping levels?

 

Standard Shipping - This is our basic level of secure, simple and effective. It is sent discreetly but will not have a tracking code.

 

Stealth Shipping - Secure and undetectable. Your seeds will be shipped inside an unrelated gift and packed in a plain unmarked envelope. This will be sent with tracking. Spend more that £100 ($130) and this option is free!


Guaranteed Stealth Shipping - This option is just as secure and stealth as the Stealth option, but should your package be lost we will resend it for you free of charge.

 

How will my order be packaged?

Getting your items to you safely and without attention is our number one priority. We use a variety of special stealth methods when shipping to ensure that you are completely satisfied. Although the methods do vary, all items will arrive in a completely unmarked plain envelope or mailer bag, sent from the UK. 

 

Some of our shipping methods include: 

  • CD cases
  • DVD cases
  • Woolly hats 
  • T-Shirts
  • Canvas Bags
  • Sweat Bands
  • Wallets
  • Baby Bibs
  • Socks
  • Magazines/books. 
  • Vests
  • Pens
  • Gloves

If you receive any of these stealth items in the post and cannot find your seeds, please contact our customer service team and they will assist you in finding them.

If in doubt - don't through it out!

Which postal service do you use?

All items are sent using Royal Mail from the UK. If you are in the UK that is who will deliver it. If you are outside the UK then Royal Mail will pass your package on to your national postal carrier. 

 

For example:

USA - USPS 

Canada - Canada Post
Australia - Aus Post

Unfortunately we are unable to offer a courier delivery service such as DHL, UPS or Fedex.

Returns Policy

We send all orders in protective crush proof envelopes and stealth items are sent inside an unrelated product to make them even safer from heavy handed mailmen and prying eyes! If, however, your seeds do not arrive in perfect condition you must contact us within 7 days to let us know. Please keep all the packaging and be aware we will need to see a clear photo of the damaged goods, in their original packaging. Once we have received this information and we agree it was damaged on route we will dispatch your a replacement order the same day, completely free of charge. Please note that our seeds are fresh, hand selected, premium products, but they are still a 100% natural product and as such, if you are fortunate enough to live in an area where it is 100% legal to germinate these we cannot guarantee all items will do so.

We do not offer returns on products under any other circumstance, please do not post any orders back to us.

Do you ship to my country?

We ship worldwide but you should check your own laws and regulations in your area. All orders are shipped discretely with no mention of products in or on the package.  

 

What shipping methods do you use?

Standard Shipping - £5.95

Our basic level of packaging and delivery. Seeds are packed in a crush proof container inside a normal plain envelope. Orders sent with this option WILL NOT be sent with a tracking code

 

Stealth Shipping - £10.95

Secure and secretive. Stealth delivery is more discreet/stealthy than the standard method. Stealth shipping uses a variety of methods where the seeds are hidden discreetly in an unrelated item. This requires extra processing time and costs, hence the extra fee. All Stealth orders that are over £50 GBP excluding the shipping price will be sent with a tracking code which will be available in your account area after you have completed the order and it has been dispatched.

 

Guaranteed Stealth Shipping - £16.95 

This is sent using the same secretive packaging techniques, hidden in something completely unrelated. The level of shipping is exactly what it says - guaranteed! All Guaranteed orders will be sent with a tracking code regardless of the size of the order. Our tracking systems mean that your package may require a signature when it arrives. In most countries this is not essential so if you want the security of guaranteed shipping but not to sign for it, just add a note in the comments box when checking out to let us know. If for any reason items sent with guaranteed shipping do not show as delivered within the 25 working day timescale these will be re-sent at no cost. Please note that this will not apply if the shipping information supplied by you when you ordered was incorrect. 

 

How will my order be packaged?

Getting your items to you safely and without attention is our number one priority. We use a variety of special stealth methods when shipping to ensure that you are completely satisfied. Although the methods do vary, all items will arrive in a completely unmarked plain envelope or mailer bag, sent from the UK. 

Some of our shipping methods include: 

  • CD cases
  • DVD cases
  • Woolly hats 
  • T-Shirts
  • Canvas Bags
  • Sweat Bands
  • Wallets
  • Baby Bibs
  • Socks
  • Magazines/books. 
  • Vests
  • Pens
  • Gloves

If you receive any of these stealth items in the post and cannot find your seeds, please contact our customer service team and they will assist you in finding them.

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Payment and Billing Queries
My card payment was declined

We accept Visa, Mastercard and American Express and Discover cards, if your card payment has been declined this can be for a number of reasons, please go through this check list to be sure you are doing everything correct.

 

  • Make sure you are choosing the correct card type and you have entered all of your details correctly.
  • Make sure you are allowed to make international payments with your card.
  • If this declines again more than likely your bank is blocking the payment because they don't recognize the transaction. Please contact your bank and let them know that you are making an international payment, we use banks located in Europe and the Far East so they will see the payment coming from overseas.

 

If the card declines again after this please try the payment again using a different card. In the unlikely event the payment is still being declined we do offer lots of easy alternative payment methods for which we can offer discounts.

 

Alternative Payment Methods

Bitcoin - We offer all customers a 15% discount that is automatically applied at the checkout.

Bank Wire - We offer all customers a 10% discount, simply deduct the 10% off yourself from the total before you send the payment.

Money Order (USA ONLY) - Simply obtain a money order from a vendor such as Western Union or Moneygram and post it to us, the address will be given to you at the end of the checkout when you select money order.

Cash in the post - We accept lots of different currencies GBP, USD, Euros, AUD, CAD and YEN. the address will be given to you at the end of the checkout when you select money order.

How do I pay by bank wire?

To pay for your order via bank wire it is easy, simply place your order online as normal and at the checkout choose the bank wire method, once you have completed the checkout process you will be given the bank details of where to send the funds, these are also below on this page.

 

How long does it take to clear?

  • International transfers take 3-5 days to clear. 
  • UK bank transfers take 24 hours

 

What offers are available if I pay via bank wire?

  • 10% discount - For all customers that pay via bank wire we are offering a 10% discount, to take advantage of this offer please simply deduct 10% from the total of your order before you send it to us.
  • Double the free seeds - We will double your free seeds as a thank you for paying via bank wire, this means you will receive up to 20 free seeds on your order.*

 

- Spend Over £100 = 20 free seeds

- Spend over £50 = 16 free seeds

- All orders = 10 free seeds

Please make sure when you are paying via bank wire that the billing name you chose to put on your order matches the name of the account holder from where the payment is sent from. This makes is much easier for us to identify that the payment has come from you.

 

How will you know the bank wire is from me?

  1. Please make sure the billing name on your order matches the name of the person that sends the bank wire. 
  2. Please also make sure you give the 9 digit reference number starting with '500' as your payment reference.
  3. Email us once you have sent the bank wire with your 9 digit order number letting us know the date that the payment was sent and how much was wired.

 

BANK WIRE DETAILS:

 

Instruct payment with your bank for the full GBP (Great British Pounds) total of your order using the below bank details-

Account Name:  

Original Trading


Company Address:

14-25 Hosier Ln

London,

EC1A 9HB

United Kingdom

 

International transfer information

IBAN: GB19HBUK40032752138581 (this identifies our bank account number)

SWIFT: HBUKGB4106T (this identifies our bank)

 

IMPORTANT: Please make sure that the reference number that you give to go with your payment is the order number that you are given after your have checked out and also that the billing name you give for your order matches the name of the account holder from where the payment is sent from, this helps us to identify where the payment has come from.

 

How do I pay by money order?

To pay by money order simply checkout online as normal and select the “Money Orders or Cash” payment option. Please make a note of your 9 digit order number starting with '500' you will need to include this in the envelope with your money order.

Where do I get a money order?

You can obtain a money order from convenient stores, wall mart and some banks, most customers use either Western Union or Moneygram. Please do not use USPS as these cannot be cashed outside of the US so please ensure it is an international Money Order.

 

How do I fill out my money order?

Pay to the order of/ Payee: Original Gifts

Please make the money order payable to 'Original Gifts', fill out your address and then sign it in the correct section.

 

Where do I send it?

Please post your money order to us to the address below and make sure you include somewhere in the envelope the 9 digit order number that begins with '500' that you were given when you placed the order.

 

Address:

TMC Market Research

Suite 215, Rosden House

372 Old St

London EC1V 9LT

United Kingdom

 

How long does it take to get my order?

Once you have posted the money order, it normally takes 1-3 weeks to reach us depending on what postal service you have used. We collect our money orders once weekly on a Wednesday from the secure delivery address, once we have the money order the order will be shipped and you will be sent a confirmation email within 24 hours of receipt. Your order will then take 7-14 days to reach you in the US.

How do I pay by cash?

To pay with cash simply checkout online as normal and select the “Money Orders or Cash” payment option. Please make a note of your 9 digit order number starting with '500' you will need to include this in the envelope with your money order.

 

What currencies do you accept?

We accept USD, AUD, GBP, EURO, CAD, NZD and YEN. If you need to work out how much to send to us please use the exchange rate tool on www.xe.com

 

How should I send it?

Please post it to the address below, we strongly recommend using a tracked service and hiding the cash inside something such as a book to best ensure its safe arrival with us.Please also make sure you include somewhere in the envelope the 9 digit order number that begins with '500' that you were given when you placed the order.

 

Address:

TMC Market Research

Suite 215, Rosden House

372 Old St

London EC1V 9LT

United Kingdom

 

How long does it take to get my order?

Once you have posted the cash it normally takes 1-3 weeks to reach us depending on what postal service you have used. We collect our postal orders once weekly on a Wednesday from the secure delivery address, once we have the payment the order will be shipped and you will be sent a confirmation email within 24 hours of receipt. Your order will then take 7-14 days to reach you in the US.

Do you accept credit cards?

Yes we do. We accept Visa Mastercard Amex and Discover. For full details of all available payment methods please visit our payments page here.

How will I know if you have received my money order/ cash order?

As soon as your money order or cash payment is received you will be notified by email. These take approximately 1-2 weeks to arrive with us and to be processed so dont worry if you haven't heard from us straight away. See our "payments" page for more details on where to send these and how they work.

What will my card/bank statement say when I purchase from you?

To ensure your privacy and security, no mention of cannabis or marijuana will be made when you buy your seeds from us. We have a network of banking partners around the world that process or card transactions for you so the billing name will vary from region to region, but every one is unrelated to seeds. If you have purchased form us and you see a charge on your account you dont recognise, take a screenshot and contact us and we will clarify immediately if it is us.

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General Queries
How do I cancel or change my order?

    We aim to ship all orders within 24 hours of the order being placed and paid for, if you do need to cancel or change your order you can do so providing the order has not already been shipped. Please try to let us know as soon as possible so we can act on this for you before it is shipped.

     

    How do I cancel my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to cancel my order', this will prioritise your email and we will be able to cancel the order before it is package and shipped.
    3. Please explain the reason for cancellation in the comments box.
    4. Once you have done this we will email you back within 24 hours confirming that it has been cancelled and refunded.

     

    How do I change my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to amend my order', this will prioritise your email and we will be able to make any changes to the order before it is package and shipped.
    3. Please explain clearly what you want to change in the comments section and we will do our best to action your request, in some instances such as product changes where the prices are different you may be required to replace the order online.
    4. Once you have done this we will email you back within 24 hours confirming that it has been changed.
     
     
Will my seeds be labelled?

Yes. if you order a named variety of any strain it will come in its own, individually labelled pack. 

All strains will be in separate packs clearly marked with the abbreviation of the strain name; for example:
Big Bud Feminised will be BB-F and Big Bud Regular will be labelled BB. 

In the case of mixed packs (Outdoor mix, Premium Mix, Feminized Mix) these are a random collection of seeds from their relevant categories, mixed in one pack together so each strain is not individually labelled (i.e. they will just be labelled as a mix).

What free seeds have I received?

Free is great and at MSNL we want to reward your loyalty by giving you some of the worlds finest genetics absolutely free! That’s why with every order  you will receive a minimum of 3 free seeds, increasing to 7 free seeds when you spend over £150 GBP exc. shipping (approx $185USD).

 

What strain are my free seeds?

Our free seeds change from month to month so please check your order confirmation that was sent to you via email, this will show what free seeds you have received with your order. 

We do also have a free seeds page that shows the free seeds currently on offer https://www.marijuana-seeds.nl/free-seeds 

 

How many free seeds will I get?

 

All orders = 3 free feminized seeds

Spend over £50 =  3 free feminised seeds + 3 free feminised seeds

Spend over £100 = 3 free feminised seeds + 3 free feminised seeds + 2 additional free seeds 

How do I access my order information?
Login to your account by clicking the "login/register" link in the top right corner of the page. In the account area you can view all recent orders you have made with us in the orders section. This includes your order tracking code where appropriate. Alternatively if you don't have an account your order information will have been sent to you via email after each order is placed. If you do not have this email anymore please drop us a message and we will happily let you know what was in your order.
Will my seeds germinate/ How many will be female?

Marijuana-Seeds.nl categorically states that the germination of seeds is Illegal in most parts of the world and in no way condones the germination of our seeds, they are sold for souvenir purposes only. If, however, you are in a location where the cultivation of Cannabis is permitted for you, all our seeds are regularly batch tested in Holland to ensure we maintain highest quality. Germination rates of our seeds in optimum conditions regularly reach close to 100%. But, like all seed banks, we offer no guarantees, seeds are a natural product.

We cannot guarantee the sex of our regular seeds as there are so many factors that will affect the final sex of plants. With regular seeds, the more optimum the conditions the more females you will get. The worse the conditions the less females you will get (worse conditions or stressed conditions may be for example such things as not enough light, not enough ventilation, not enough nutrients, too much nutrients etc). Regular seeds (i.e. not feminized) should produce up to approximately 80% females when grown under optimum conditions and the worse the conditions or the more stressed the conditions this percentage of females will decrease.

Our feminized seeds have been specially treated and engineered to produce 99.9% female plants, although under very stressful conditions some plants can become hermaphrodites or male.

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Extra Queries
How do I cancel or change my order?

    We aim to ship all orders within 24 hours of the order being placed and paid for, if you do need to cancel or change your order you can do so providing the order has not already been shipped. Please try to let us know as soon as possible so we can act on this for you before it is shipped.

     

    How do I cancel my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to cancel my order', this will prioritise your email and we will be able to cancel the order before it is package and shipped.
    3. Please explain the reason for cancellation in the comments box.
    4. Once you have done this we will email you back within 24 hours confirming that it has been cancelled and refunded.

     

    How do I change my order?

    1. Providing the order hasn't yet been shipped you simply need to email us via the contact form https://www.marijuana-seeds.nl/contact
    2. Please make sure you select from the correct subject from the contact form drop down, 'I want to amend my order', this will prioritise your email and we will be able to make any changes to the order before it is package and shipped.
    3. Please explain clearly what you want to change in the comments section and we will do our best to action your request, in some instances such as product changes where the prices are different you may be required to replace the order online.
    4. Once you have done this we will email you back within 24 hours confirming that it has been changed.
     
     
Will my seeds be labelled?

Yes. if you order a named variety of any strain it will come in its own, individually labelled pack. 

All strains will be in separate packs clearly marked with the abbreviation of the strain name; for example:
Big Bud Feminised will be BB-F and Big Bud Regular will be labelled BB. 

In the case of mixed packs (Outdoor mix, Premium Mix, Feminized Mix) these are a random collection of seeds from their relevant categories, mixed in one pack together so each strain is not individually labelled (i.e. they will just be labelled as a mix).

20 Years
Of Quality and Excellence
The journey to what MSNL is today started as a hobby but quickly turned in to something much bigger. In that time, we have honed our craft and helped customers all over the world to grow their own cannabis.
Our aim is to help you grow the best weed you can,
empowering you with detailed grow guides and resources to make the most of each seed.
Read More... 
  • 20 YEARS STRONG The Original Seedbank since ’99
  • FINEST QUALITY GENETICS Premium Seeds from world class breeders
  • OUTSTANDING VALUE The best deals available