SHIPPING AND RETURNS
Ready to make your order with MSNL? Great! Here is all the information you'll need to know on how we get your precious cargo direct to your door. We offer three main levels of shipping service:
FREE SHIPPING
We offer free shipping on all orders over $99! (approx. £75 or €88)
USA, UK and Canadian customers will be automatically upgraded to FREE GUARANTEED EXPRESS SHIPPING. Once dispatched your orders will arrive within 1-5 working days GUARANTEED.
All other countries (except Australia and Turkey) once dispatched your orders will arrive within 5-15 working days.
GUARANTEED EXPRESS SHIPPING $9.99 (Approx £7.86)
Available ONLY to customers located in the USA, UK and Canada. Our Guaranteed Express Shipping option means you will get your seeds within 1-5 working days from placing the order. Orders will be shipped from within the country of delivery to get to you quickly and safely. All seeds will be packaged in a discreet plain padded envelope with crushproof packaging for protection.
All Express orders are GUARANTEED to arrive within 1-5 working days. In particularly busy periods such as Christmas this could take up to 7 days. If the order does not reach you we will resend the order completely free of charge!All Express packages are sent with a tracking code which can be found in your shipping confirmation email and in your account area after you have completed the order and it has been dispatched.
GUARANTEED STEALTH SHIPPING £12.95
Secure and secretive. Stealth delivery is more discreet/stealthy than standard mail. Stealth shipping uses a variety of methods where the seeds that are shipped are hidden discreetly in an unrelated item. Our stealth methods are some of the best in the business and offer you complete peace of mind that nosy roommates (or anyone else) won't know what's in the package.
All Stealth packages are sent with a tracking code which can be found in your shipping confirmation email and in your account area after you have completed the order and it has been dispatched.
AUSTRALIAN CUSTOMERS: Unfortunately due to increasing customs restrictions we are not able to offer Guaranteed shipping to Australia. All Australian customers must select the Stealth Shipping option. We will do our very best to ship your order packaged with one of our stealth shipping items, however if the order does not arrive we are unable to offer a resend or a refund.
FAQ SHIPPING QUESTIONS
Why is my payment being declined?
Return Policy
We send all orders in protective crush proof envelopes and stealth items are sent
inside an unrelated product to make them even safer from heavy handed mailmen and prying eyes!
If, however, your seeds do not arrive in perfect condition you must contact us within 7 days to let us know.
Please keep all the packaging and be aware we will need to see a clear photo of the damaged goods,
in their original packaging. Once we have received this information and we agree it was damaged on route
we will dispatch your a replacement order the same day, completely free of charge. Please note that our seeds are fresh,
hand selected, premium products, but they are still a 100% natural product and as such,
if you are fortunate enough to live in an area where it is 100% legal to germinate these we
cannot guarantee all items will do so. We do not offer returns on products under any other circumstance.
Why Should you Grow with MSNL
-
20+ Years Experience
Over 500K seeds sold worldwide
100K+ Happy Customers -
Germination Guaranteed
Complete satisfaction or we will replace your order -
Dutch and USA Genetics
Master breeders inspiring strains from across the world -
1-5 Day Delivery - Guaranteed
Free Express Shipping to the US, Canada and UK
