TOP QUESTIONS ANSWERED HERE
Why haven't I received my payment link email?
Please check your spam folder and search for emails including the words 'MSNL' or 'Howtopay' and you should see an email with a payment link from either us or our merchant. If you cannot find this please send us a message using the contact form and we will reply back with the payment link.
I would like to cancel my order, what can I do?
Please send us a message using the contact form as soon as possible. We can cancel your order providing you contact us before it has been dispatched.
I have made a mistake, can i change my order?
Please let us know immediately. If you package has not yet been dispatched we will be able to amend your order. Unfortunately if it has been dispatched we cannot make changes to your order.
IMPORTANT - There are certain questions we are prohibited from answering by law,
if you ask for information on anything we think will be used to support an illegal activity
we WILL NOT answer. This includes any aspects of growing or germination of seeds in locations where it is illegal.
Still need help? Either email us directly through the contact form here, of give us a call on
02037332498 in the UK or +44(0)7909316916 for international customers. Please note that our customer service
team are available 9am - 5pm GMT, Monday to Friday. We aim to reply to all emails within 24 hours, however,
please allow a maximum of 72 hours to receive a response if contacting outside of our office hours.
MSNL Registered Office: 27 Old Gloucester St, London, WC1N 3AX, UK
CALL OR LIVE CHAT TO MSNL
MSNL Live Chat - Green chat button in the bottom right corner of your screen
