TOP QUESTIONS ANSWERED HERE
Why is my payment being declined?
The most common reason is because your bank is blocking transactions from
overseas companies. This is standard anti fraud practice for many banks and is nothing to be concerned about.
You simply need to call your card issuer and ask them to lift any blocks that may be in place for European or
Chinese payment companies.
Once you have done that and the block is lifted, you will be all set to try again.
I would like to cancel my order, what can I do?
If you would like to cancel your order, for whatever reason at all, we will happily cancel that for you as long as it has not already been shipped.
In case the order has already been shipped, we might still be able to cancel it provided the package is returned to our dedicated returns address in an unopened and undamaged condition, without any tampering. Please contact our customer service team beforehand to initiate the cancellation process.
I have made a mistake, can i change my order?
Please let us know immediately that you realize you have made an error. If you package has not yet been dispatched we will sort it out for you.
Unfortunately if it has been dispatched we cannot make changes to the order.
IMPORTANT - There are certain questions we are prohibited from answering by law,
if you ask for information on anything we think will be used to support an illegal activity
we WILL NOT answer. This includes any aspects of growing or germination of seeds.
Still need help? Either email us directly through the contact form here, of give us a call on
02037332498 in the UK or +44(0)7909316916 for international customers. Please note that our customer service
team are available 9am - 5pm GMT, Monday to Friday. We aim to reply to all emails within 24 hours, however,
please allow a maximum of 72 hours to receive a response if contacting outside of our office hours.
MSNL Registered Office: 27 Old Gloucester St, London, WC1N 3AX, UK
