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Why haven’t you responded to my
e-mail?
- Please be aware that
there are certain questions we are prohibited answering by
law, if you ask for information on anything we think will be
used to support an illegal activity we WILL NOT answer.
- Our customer service
team operate regular office hours Monday to Friday CET, if
you send us an e-mail out of our office hours we will get
back to you as soon as we are back in the office.
- Check your spam filter,
there is a good chance your answer is in there.
- Some email and isp’s do
not accept our incoming emails, these include extensions:
@sbcglobal.net, @att.net, @att.com, @bellsouth.net. If you
are trying to reach us through one of these we probably are
getting your emails but cannot reply so please try using a
different email account.
Do you ship to
my country?
- We ship worldwide
but you should check your own laws and regulations in
your area. All orders are shipped discretely with no
mention of products in or on package.
- Please read our
disclaimer.
What are my payment options?
- We accept payment
by card, bank transfer, UK postal order, international
money order or cash. Please see our
payment
page for more information.
What is the
difference between ‘Standard’ and ‘Stealth’ shipping?
- Standard delivery
is a standard shipping method that is discreet in a
plain padded envelope.
- Stealth delivery is
even more discreet/stealth again than the standard
method. Stealth shipping uses a variety of methods where
the seeds are shipped hidden in some way. This requires
extra processing time and costs, hence the extra fee.
Has my order gone through / been
processed?
- When you checkout
and your card has been processed you should see a screen
displayed telling you the transaction was successful.
Please then allow 24 hrs (or 24hrs from Monday if
ordering over the weekend) for your shipping
confirmation to be sent to the email address you
supplied. If you do not receive one in this period
please check your spam filter, or check for an
alternative email from us which may be notifying you of
a problem with your order.
Are you a genuine company that I can
trust?
- Well the simple
answer to this is yes of course we are. We have been
successfully trading since 2000 and have many thousands
of satisfied customers from around the world.
- We have many
customers that have given feedback on our service and
site across many forums which will allow you to judge
for yourself.
What will my bank / credit card
statement say?
- Your statement will
not display anything even remotely connected to the
products and will be billed to a discreet, unrelated
billing name.
- All transactions
are 128 bit encrypted and very secure. Our site is
hacker safe and payments are processed via a trusted
third party payment processor in the UK. At no time can
we see or store your credit card details.
Why is my card payment declining?
- If you are happy
you had enough credit on your card and entered all card
details correctly, the most likely reason for a declined
transaction would be your card issuer 'blocking' the
payment. Sometimes they do this if you are ordering
products internationally as a prevention measure against
fraud. You can call your bank to check if they blocked
it and if they have you can request them to allow the
transaction. You would then need to go back to the site
and place your order again and your transaction should
be successful.
Will my seeds germinate/ How many will be
female?
- Marijuana-Seeds.nl
categorically states that the germination of seeds is
Illegal in most parts of the world and in no way
condones the germination of our seeds, they are sold for
souvenir purposes only. If, however, you are in a
location where the cultivation of Cannabis is permitted
for you, all our seeds are regularly batch tested in
Holland to ensure we maintain highest quality.
Germination rates of our seeds in optimum conditions
regularly reach close to 100%. But, like all seed banks,
we offer no guarantees, seeds are a natural product.
- We cannot guarantee
the sex of our regular seeds as there are so many
factors that will affect the final sex of plants. With
regular seeds, the more optimum the conditions the more
females you will get. The worse the conditions the less
females you will get (worse conditions or stressed
conditions may be for example such things as not enough
light, not enough ventilation, not enough nutrients, too
much nutrients etc). Regular seeds (i.e. not feminized)
should produce up to approximately 80% females when
grown under optimum conditions and the worse the
conditions or the more stressed the conditions this
percentage of females will decrease.
- Our feminized seeds
have been specially treated and engineered to produce
99.9% female plants, although under very stressful
conditions some plants can become hermaphrodites or
male.
How long can I store my seeds?
- If kept in cool,
dark, dry and airtight conditions your seeds will stay
fresh for up to 2 years. Storage time can be increased
by storing seeds in a constant refrigerated temperature
of around 4-6 deg Celsius. Seeds must be well sealed.
How do I …… Germinate/Grow/setup etc?
- Marijuana-seeds.nl
categorically states that the germination of seeds is
Illegal in most parts of the world and in no way
condones the germination of our seeds, they are sold for
souvenir purposes only. If you live in a place where
seeds can be germinated there is plenty of information
online or you could buy a good book from somewhere like
Amazon.
Why is the amount shown on my
account/statement different?
- All prices on our
site are shown in GBP (Great British Pounds). USD (US
Dollar) prices are shown in brackets as an approximate
USD value only (we cannot show the exact USD price as
exchange rates continually fluctuate and the exact rate
will be determined by your bank and the time of
purchase). All prices at checkout and in your shipping
confirmation email are in GBP. When your payment is
processed your total GBP amount will be converted into
your local currency at your bank’s exchange rate at the
time or purchase. This means that the amount shown on
your statement will be slightly different than that
shown at the checkout if your local currency is not GBP
(i.e. the amount on your statement is the total GBP
amount converted into your currency. Currency
conversions can be checked at xe.com).
- Please note some
banks charge a small fee for international transactions.
This is an international charge your bank may add, not
us.
Will my seeds be labelled?
- All strains will be
in separate packs clearly marked with the abbreviation
of the strain name.
- In the case of
mixed packs (Outdoor mix, Premium Mix, Feminized Mix)
these are a random collection of seeds from their
relevant pages, mixed in one pack together so each
strain is not individually labelled (i.e. they will just
be labelled as a mix).
How long will my order take to
arrive?
- Orders to the UK
will take 1-3 working days after you receive your
shipping confirmation
- Orders to
Continental Europe will take 3-5 working days after you
receive your shipping confirmation
- Orders to the rest
of the world will take 6-25 working days after you
receive your shipping confirmation, although 7-12 is the
norm.
Will I receive my 5 free seeds?
- Yes, your 5 free
seeds will automatically be included with your order.
You won’t see them added into the cart as there is no
facility to add them but you will definitely receive
them. Please note this offer does not apply to orders of
one pack of Outdoor Mix.
What are the 5 free seeds received
with my order?
How many free seeds am I going to
receive?
- You will receive 5
free seeds with every complete order you place (not per
strain ordered). This offer does not apply to orders of
one pack of Outdoor Mix.
How will I know if you have
received my money order/ cash order?
- As soon as your
money order or cash payment is received you will be
notified by email. These take approximately 1-2 weeks to
arrive with us and to be processed.
- See our
payment page for more details
What address do I send my money order
or cash payment to?
- Please see our
payment page for more
information.
Does my order have to come requiring
a signature?
- Orders are sent
using a variety of different postal methods to ensure
your order gets to you as quickly and discreetly as
possible. If you specifically cannot sign for your
package when it arrives please let us know at the time
of ordering and we will be happy to send it using a non
signed for method.
Why haven’t my seeds arrived yet?
- Firstly, please
check the shipping time scale list, 99% of our packages
arrive we within the times indicated.
- If you have
selected the ‘Standard’ delivery option and you have not
received your goods within 25 working days of the date
or getting your shipping confirmation, please contact
us. We will then do our upmost to track down your item
through the relevant postal provider as well as
supplying you with a proof of postage. However if we are
unsuccessful we cannot be held responsible for the
postal service losing your item and you quarrel is with
them.
- If you have
selected the ‘Stealth’ delivery method, the first thing
to do is contact us for a tracking number for your
package as most order will have one (but not all). If
the tracking reference number shows the package was
failed to be delivered we will reship your item and
begin the process of reclamation from the postal
provider. Please be aware this does not cover you if the
postal details were entered by you incorrectly as it is
your responsibility to get your address correct.
- If you get a
package you think might be from us don’t throw it out.
Many times people may receive a package from us with out
knowing. Look very carefully through the package and
read through any email correspondence from us fully. If
you still cannot find your seeds contact us then.
Why are your seeds so
cheap?
-
Marijuana-Seeds.nl buys seeds
straight from top Dutch producers, because we keep our range small we
are able to buy in bulk and pass the discount on to you! Our
seeds are always fresh and in most cases we do not keep
stock for more than 60 days. All seeds are
refrigerated in commercial fridges for maximum freshness.
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